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We offer a 100-day return policy. This means you have 100 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, please contact us at info@starkmannpro.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Items sent back to us without prior return approval will not be accepted.
For any questions regarding returns, you can contact us at info@starkmannpro.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it.
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers, or plants)
Custom or personalised items (e.g., special orders)
Personal care products (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about a specific item.
We also cannot accept returns of sale items or gift cards.
Returning the received item is the fastest way to obtain the item you want. Once your return is approved, you may purchase the replacement item separately.
Regardless of the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition as when received: unworn, unused, with tags attached, and in its original packaging. A receipt or other proof of purchase is also required.
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, a refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@starkmannpro.com.
